Privacy Policy
Last Updated: December 2024
This Privacy Policy explains how EgyTrains collects, uses, and protects your personal information when you use our website and services.
1. Information We Collect
Information You Provide
We collect information you voluntarily provide when you:
- Contact us through our contact form
- Subscribe to our newsletter or updates
- Provide feedback or report issues
- Create an account (if applicable)
Automatically Collected Information
When you visit our website, we automatically collect certain information:
- IP address and location data
- Browser type and version
- Device information
- Pages visited and time spent
- Referral sources
- Search queries within our site
2. How We Use Your Information
Service Provision
- Provide train information and schedules
- Improve search functionality
- Personalize user experience
- Enable service features
Communication
- Respond to your inquiries
- Send service updates
- Provide customer support
- Share important notices
Analytics & Improvement
- Analyze usage patterns
- Improve service quality
- Optimize website performance
- Develop new features
Legal Compliance
- Comply with legal obligations
- Protect user safety
- Prevent fraud and abuse
- Enforce our terms
3. Information Sharing
We Do Not Sell Personal Information
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
We may share your information only in the following circumstances:
- Service Providers: With trusted third-party service providers who help us operate our website and services
- Legal Requirements: When required by law, court order, or government request
- Safety and Security: To protect the rights, property, or safety of our users or others
- Business Transfer: In connection with a merger, acquisition, or sale of business assets
- Consent: With your explicit consent for any other purpose
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information:
Technical Measures
- SSL/TLS encryption
- Secure data storage
- Regular security updates
- Access controls
Organizational Measures
- Staff training
- Data access policies
- Regular security audits
- Incident response procedures
5. Your Rights
You have certain rights regarding your personal information:
Access & Portability
Request a copy of your personal information we hold
Correction
Request correction of inaccurate or incomplete information
Deletion
Request deletion of your personal information (subject to legal requirements)
Opt-out
Unsubscribe from marketing communications at any time
6. Cookies, Tracking, and Advertising
We use cookies and similar technologies to improve your experience. Third-party vendors, including Google, use cookies to serve ads based on your prior visits to our website or other websites. Google's use of advertising cookies enables it and its partners to serve ads to you based on your visit to our site and/or other sites on the Internet.
You may opt out of personalized advertising by visiting www.aboutads.info/choices. For more information on how Google uses data when you use our site, visit How Google uses information from sites or apps that use our services.
Essential Cookies
Required for basic website functionality
Analytics Cookies
Help us understand how you use our site
Preference Cookies
Remember your language and display preferences
7. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymize it.
8. International Transfers
Your information may be transferred to and processed in countries other than Egypt. When we transfer information internationally, we ensure appropriate safeguards are in place to protect your privacy rights.
9. Children's Privacy
Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the 'Last Updated' date. Your continued use of our service after changes indicates acceptance of the updated policy.
11. Contact Us
If you have any questions about this Privacy Policy or want to exercise your rights, please contact us:
- Email: [email protected]
- Contact Form: Use our contact page
- Response Time: We will respond to privacy requests within 30 days